Frequently Asked Questions

Your guide to a seamless jewelry shopping experience.

Does P.C. Chandra Jewellers provide certificates for diamond jewelry?

Yes, all our diamond jewelry is certified by world-renowned laboratories like IGI, GIA, or SGL, ensuring the highest standards of color, clarity, and cut.

How do I know the gold jewelry is authentic?

Every piece of gold jewelry at P.C. Chandra Jewellers carries the BIS Hallmark, which is a guarantee of purity as per the Government of India standards.

What are your shipping charges and delivery timelines?

We offer free insured shipping within India. Typically, orders are dispatched within 3-5 business days, while customized pieces may take up to 15-20 days.

Do you offer a return or exchange policy?

We have a 7-day 'No Questions Asked' return policy for online purchases, provided the product tag is intact. We also offer a Lifetime Buyback and Exchange policy across all our showrooms.

Can I track my order once it is shipped?

Yes, once your order is dispatched, you will receive a tracking number via email and SMS to monitor your shipment in real-time.

What payment methods do you accept?

We accept all major credit and debit cards, Net Banking, UPI, and offer EMI options for select banks and jewelry collections.